"Privacy Policy"

Welcome to Eastbrooke's Privacy Policy. This policy outlines how we collect, use, store, and protect your personal data when you interact with our website, services, or dine at our restaurant. We are committed to ensuring that your privacy is protected and respected at all times.

We may collect personal information including your full name, email address, phone number, and residential or delivery address. Additionally, we gather information related to your reservations and orders, such as date, time, and number of guests. Payment and billing details may be collected during transactions. If you share dietary preferences, allergy information, or other relevant details, we store these to enhance your experience. We also gather feedback or reviews you submit, as well as basic browser data such as your IP address, device type, and browsing behavior on our site.

The information we collect is used to manage and confirm your reservations and orders efficiently. It allows us to customize your dining experience based on your preferences and ensure your dietary needs are respected. We use your contact information to respond to inquiries, offer customer support, and keep you updated on your orders. If you've opted in, we may send promotional messages about offers, events, or seasonal specials. Internally, the data helps us analyze and improve our services, website functionality, and customer experience. We also retain necessary data to fulfill legal, regulatory, or contractual obligations.

We value your trust and do not sell or rent your personal data to any third party. However, we may share limited information with trusted service providers who assist in our operations, such as payment processors, IT support, or marketing platforms. These partners are contractually obligated to protect your data and only use it for specified purposes related to our services. We may also disclose information when required to comply with legal requirements or to protect our rights and safety.

We implement appropriate physical, digital, and managerial safeguards to protect your personal data from unauthorized access, alteration, or disclosure. Our systems are regularly reviewed, and sensitive data is encrypted during storage and transmission wherever possible.

You have the right to request access to the personal information we hold about you. If you believe any of that information is incorrect or outdated, you may request a correction. You can also request the deletion of your data, subject to any legal obligations we may have to retain certain information. If you no longer wish to receive marketing communications from us, you can opt out at any time using the unsubscribe link in our emails or by contacting us directly.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us via email at privacy@eastbrooke.com, by phone at 0044 7974 260101, or by post at 835, Degenham Rd, Dagenham RM 107 7UP.

We may update this Privacy Policy occasionally to reflect changes in regulations, services, or customer feedback. The latest version will always be available on our website, and we encourage you to review it periodically to stay informed about how we protect your information.

Last updated: March 2024